Windsor area 14 Day Weather Forecast 

Ideal shipping temperatures are between 11C and 26C (51F - 79F)

 BSFL   Silkworms  |  Hornworms  |  Butterworms  |  Waxworms  |  Superworms  |  Live Crickets  |  Mealwowrms  |  Frozen and Live Feedfer Mice  |  Dewworms

* IMPORTANT *

« We ship anywhere in Canada - weather permitting! » 

Ideal shipping temperatures are between 11C and 24C (51F - 75F)

PLEASE NOTE

WHEN TEPERATURES ARE ABOVE 23 C (74 F)  WE WILL SHIP ONLY OVERNIGHT TO AREAS WHERE PUROLATOR  DELIVERS BY 10:30 AM  ON THE NEXT MORNING - 

CUSTOMERS THAT STILL WANT DELIVERY SHIPPED WILL DO SO AT THEIR OWN RISK - 

WE WILL SHIP YOUR ORDER OVERNIGHT WITH ZERO LIABILITY FOR DOA'S

NO LIVE DELIVERY GUARANTEE

... Until Temperatures Drop Back Down Below 21 C (70 F)

NOTEONLY THE BSFL CAN SHIP IN HIGH TEMPS - AND LOW TEMPS TOO - SINCE THEY ARE HARDY 

ENOUGH TO TOLERATE WIDE TEMPERATURE SWINGS)


PLEASE NOTE

WE SHIP LIVE FEEDERS IN CANADA ONLY - NO LIVE ORDERS OUTSIDE CANADA PLEASE

WINTER SHIPPING:  

Please note that your order will ship Purolator Overnight Next-Day  only  when temperatures are forecast to stay above 48 F (9C) for a minimum of 2 consecutive days.  All 750+ count orders will qualify for our 'Live Delivery Guarantee' - as long as the temperatures remain above 11C (51F) day and night (and below 25 C - 75 F) for the transit duration. Orders for less than the 750 minimum count still qualify for our 'Live Delivery Guarantee' so if your order arrives with some DOAs please email proof photos within 8 hours of receipt and we'll add product to your next order to compensate your loss. 

Ground shipping is always available to help clients save money when temperatures are between 50°F- 75°F, 

but perishables sent ground in unsafe temps are not guaranteed

Express shipping is available and is required for below 48F (9C) temps, when it is not safe for Ground shipping. 

Some nearby residents who reside within 1 transit day may use ground guaranteed year-round in temps 35F-75F (2C 25C).


Please check the weather forecast temperatures/conditions here:

Windsor area 7 Day Weather Forecast

Ideal shipping temperatures are between 11C and 24C (51F - 75F)


Please Note: We do not issue 
a refund on any prepaid orders.

NOTE: Processing and shipping of your order may be delayed when temperatures are below 36 F (2 C) or above 79 F (27 C)

« We ship anywhere in Canada!  Weather permitting! »


 WINTER SHIPPING:  Please note that your order will ship PUROLATOR Overnight Next-Day  only  when temperatures are forecast to stay above 42 F (6 C) for a minimum of 2 consecutive days.  All 750+ count orders will qualify for our 'Live Delivery Guarantee' - as long as the temperatures remain above 3C (36F) day and night for the transit duration. Orders for less than the 750 minimum count still qualify for our 'Live Delivery Guarantee' so if your order arrives with some DOAs please email proof photos within 8 hours of receipt and we'll add product to your next order to compensate your loss. 

We ship products Canada-wide using mainly Purolator and Canada Post but we reserve the right to use the carrier of our choice. 

We ship on Mondays, Tuesdays, Wednesdays and Thursdays (Overnight Shipping only).  We will hold your order during periods of poor weather, for any amount of time necessary and at no charge to the customer.  We do not issue refunds in the event we cannot ship due to the weather:  fresh product will be shipped as soon as conditions permit.

In the unlikely event that your feeders arrive in bad shape or DOA, we will require proof in the form of pictures or video of the dead, sick or injured product and an explanation of the situation, within 8 hours of receiving your order. We will accept digital pictures as proof of the problem.

Once we determine that you have a valid claim, we will replace the DOA feeders with your next order.  You can elect to get your free replacements immediately - for the re-processing fee of $4.50 + shipping and packaging costs. (this option only applies for orders of over 750 feeders).

Under no circumstances is The Worm Lady able to refund payment, and the buyer is responsible for any and all shipping charges associated with the replacements


If temperatures are below 50 degrees F (11 degrees C), day or night, we will use the winter insulated packing at an additional fee of $4.95 per box in order to keep your feeders alive during transit and to maintain the 'Live Delivery Guarantee'.


PLEASE NOTE

ONLY CANADA POST WILL DELIVER YOUR ORDER TO A PO BOX


We only guarantee crickets and worms that are ordered in minimum quantities of 750 or more for a full replacement of dead grubs.  If you order a smaller amount and they arrive dead, our guarantee still applies, we will add the worms to your next order to compensate for your loss.

NOTE: If you desire to have us ship your order to a different address you MUST FIRST e-mail us with the alternate shipping instructions, before the order ship date, to insure it gets sent to your alternate address. 

Wrong address delivery attempts have a charge-back penalty of $11.00 from Purolator

The Shipping Charges are Never Refundable

We do not refund prepaid shopping orders ... the credit stays on your account for future delivery of your next order.


Our Shipping Policy: 

We ship  Monday through Thursday  Canada Post (2 business days) or PUROLATOR Next-Day Overnight delivery, from McGregor (Windsor), ON, on orders received before 11:00 AM EST, 

and  Monday through Wednesday Second-Day delivery on orders received after 12:00 noon EST 

(depending on your location), only when temperatures are above 7 degrees C (45 degrees F).

We may delay processing and shipping of your order when temperatures are below 38 F (4 C) or above 73 F (23 C), or where shipping on Thursday would result in your order being stuck in a warehouse over the weekend.

Question?: What if my live feeders arrive dead?

  • When worms get cold they go into a dormant state.  Prior to calling us, open worm containers to allow your worms to naturally return to room temperature (for around an hour) and most times they will revive / come back to life.  
  • (For DOA claims you MUST call us at (226) 787-8288 within 8 hours of your delivery)

  • We ship products Canada-Wide using Canada Post Xpress or Purolator Express and reserve the right to use the carrier of our choice.

    You can estimate your shipping charges at any time before ordering by using "contact us" --> Estimate Shipping.

    Replacements of DOA feeders are allowed ONLY if you contact us within 8 hours of receiving products.

    Items must be photographed for proof of death and sent by e-mail to: TheWormLady1@gmail.com.

    We will issue a replacement product with your next order.

    We cannot refund shipping charges.

    See our shipping policy and terms of service.


  • APPLICABLE TAX RATES ON PURCHASES:

  • CANADIAN ORDERS:  Participating  HST (Harmonized Sales Tax) ON 13%, NS 15%, NB 13%, NF & L 13%, P.E.I 14% 
  • All other Provinces & Territories in Canada: 5% G.S.T (Goods & Services Tax)
  • NO INTERNATIONAL ORDERS

WE DO NOT OFFER FREE SHIPPING

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The Worm Lady Delivery Service  in the WINDSOR and surrounding Area

SHIPPING & HANDLING / DELIVERY CHARGES ARE AS FOLLOWS:
20 km or less = $ 5.95 
21 - 40 km =  $ 10.95 
41 - 60 km = $ 14.95 

Note: Pick up your order at our facility in McGregor and avoid shipping costs

(you pay only the packaging charge of $1.50 / NO shipping charges)

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Shipping live insects is very sensitive, so please read this entire page prior to placing your order.

Live Worms and crickets tend to die in a warehouse if they sit over the weekend.

All guaranteed shipments will be released to shipping only if the package can avoid  the weekend wait.

If your shipment is damaged in transit, do not refuse the shipment!  

Please accept the shipment and call us immediately to make other arrangements.

Delivery Description

SHIPPING POLICY

Please Read Shipping and Live Delivery Guarantee Policy Details Below

Please Note: We do not issue a refund on any prepaid orders.

NOTE: Processing and shipping of your order may be delayed when temperatures are below 34 F (1 C) or above 79 F (27 C)

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The Worm Lady - Shipping Policy 

Shipping to an Apartment

Canada Post will deliver your package to an Apartment or a PO BOX.  However, they will not leave the package at the front door or the lobby of an Apartment if you are not there.  If you place an order and have it shipped to an Apartment, it is your responsibility to be home when Canada Post attempts delivery.  If you cannot be home, have the shipment sent to your place of employment or to a friend's house.

We will not guarantee shipments where Canada Post makes an attempt to deliver to an Apartment and no one is home.


If your temperatures are very hot or very cold and you want to reduce the risk of receiving dead product, 

think about shipping your crickets/worms to your business address.


Shipping to a PO Box

We will use Canada Post as a shipper to ship to PO Boxes. Only the Post Office can ship to a PO Box.  

It is your responsibility to provide the correct shipping address with PO BOX Number and Postal Code.  

We need a correct physical address. If the delivery is delayed due to you putting in the wrong address, the 'Live Delivery Guarantee' is void.

'Live Delivery Guarantee' 

Our LIVE FEEDER PRODUCTS are guaranteed** to be delivered live if the following is met:

  • 1. Winter Packaging if temperatures are below 45 F (7 C), and still above 30 F (-1 C) - (cost is $4.95 per box)
  • 2. "Canada Post Priority Overnight" Shipping service if your temperature from the time we ship to the time of delivery is below 34 F or above 75 F
  • 3. Be present to accept the package (if no one is there to accept the box - the 'Live Delivery Guarantee' is VOID).

**We only guarantee crickets and worms that are ordered in a quantity 750 or above.  

If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.

If your temperatures go above 75 degrees F, to get the 'Live Delivery Guarantee', we must choose the Canada Post Priority Overnight shipping method.


We do not offer money back guarantees once an order is placed.

* IMPORTANT *

If temperatures are below 45 degrees F (7 degrees C), day or night, we will use the winter insulated packing 

at an additional fee of $4.95 per box in order to keep your feeders alive and maintain the 'Live Delivery Guarantee'.


$4.50 Order Reprocessing Fee

In the event you receive a dead box of crickets or worms.  

We charge a $4.50 fee to reprocess and reship your order.  On average, we only have to reship 0.5% to 1% of all our orders.

We reserve the right to determine if we will make a replacement shipment to you in the event of DOA or add more crickets at no charge to your next order.

Cold Weather Shipping Option 

Crickets and Worms only live within a given temperature range.  
If the temperature is too cold they die.  During cold weather spells we add extra packaging to your worm or cricket shipment.  
The cost of the cold weather packing is $3.75 per box for the insulated packaging.

If the transit temperature in your area is 34 degrees F (1 degree C) or below, we will only ship your order with the winter pack by 

Canada Post Priority Overnight shipping service, if you want the Live Delivery Guarantee.  

We may delay, or hold out, on shipping your order until the temperatures warm up.

We'll do everything in our power to make sure you receive clean, fresh, live, and healthy crickets and worms!

Normal Weather Shipping

When the temperature is above 45 degrees F and below 75 degrees F, we rarely have any problems with shipping our worms.  

In the rare event that your crickets or worms do arrive all dead (ORDERS OF 750 OR MORE), call us within 8 hours 

at (226) 787-8288 and we'll immediately make another shipment of worms to your location 

and charge you the $4.50 reprocessing + shipping and packaging costs only.  

If only part of your live delivery arrives dead, we will compensate you by adding free live products to your next order.


The Worm Lady Shipping Policy 

Canada Post Truck
Purolator Truck

Shipping and Guarantee Policy 

Worms are shipped from our location in McGregor, Ontario.  

To order, please go to our website Contact Us Page at  www.TheWormLady.ca Or call Peter (226) 787-8288  

-  Please Read Our SHIPPING POLICY -

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THE WORM LADY ASSURANCE

THE WORM LADY LIVE DELIVERY GUARANTEE  /  TOP QUALITY  AT THE  BEST PRICES

LIVE WORMS AND CRICKETS NEXT DAY 'LIVE DELIVERY' GUARANTEE  

We ship products Canada-Wide using mainly FedEx and Canada Post but we reserve the right to use the carrier of our choice.

You can estimate your shipping charges at any time before ordering by using "contact us" --> Estimate Shipping.

Replacements of DOA feeders are allowed ONLY if you contact us within 8 hours of receiving products.

Items must be photographed for proof of death and sent by e-mail to: TheWormLady1@gmail.com.

We will issue a replacement product with your next order.

We cannot refund shipping charges.

See our shipping policy and terms of service.



The Worm Lady®

4 Lilac Court, McGregor, Ontario, Canada, N0R 1J0  /  tel; (226) 787-8286

SOUTH-WESTERN ONTARIO'S #1 SUPPLIER OF LIVE FEEDERS

Suppliers/Breeders of high quality live feeders :

BSFL . Silkworms . Hornworms . Butterworms . Waxworms . Superworms . Crickets . Mealworms . Mice & Rats . Night Crawlers

SPECIALS

 

Holiday Closures

Please note: The Worm Lady is closed for the observance of the following holidays: New Year's Day, Victoria Day, Easter, Canada Day, Labor Day, Thanksgiving and Christmas Day. Orders that would normally be processed on these days will be processed the following business day. 

Packages in transit during these and other government holidays could be delayed by one or more days, depending on the carrier.

For all other shipping methods, including International, Canada Post, FedEx or Express services, please see the information below.

Shipping Rates Based on Negotiated Carrier Rates 

Our standard shipping rates are computed using the calculated weight of your order, rounded up to the nearest whole pound, and based on the heavily discounted rates negotiated by us for you, with FedEx. 

Note: Our large volume allows us to negotiate very favorable shipping rates with our carriers. These rates are lower than individual consumers pay at these carriers. To help you make the most of every beading dollar, we pass the savings directly on to you. Fire Mountain Gems and Beads doesn't use shipping as a profit center. 

The Worm Lady is not responsible for shipping delays due to severe weather and other causes beyond our control.

When Will My Order Ship?

Next-Day Shipping on FedEx® Orders 

(Overnight, 2-Day and 3-Day express services only) 

Placed by 12:00 pm Eastern Standard Time (9 am Pacific Standard Time) 

All FedEx Overnight, 2-Day and 3-Day express shipments will be shipped SAME BUSINESS DAY if received before 12:00 pm Eastern Standard Time.  Most other orders will leave The Worm Lady® the following business day via the most economical shp method.

Shipping Methods

The Worm Lady®  offers the following shipping options for delivery within Canada: 

Canada Post Service
Priority Mail Service, typically arrives in 3 to 6 business days, excluding holidays. In rare instances this service can take up to 14 days to deliver. 
Express Mail Service, arrives in 2 days in metro areas and 3 days to outlying areas, includes weekends and holidays. Delivery times may vary for orders placed during the weekend with this service. 

Express Mail will always require a signature upon delivery. Priority Mail will only require a signature under some circumstances.
Federal Express (FedEx)
Charges vary by parcel weight and delivery zone. Because of our high volume, they have allowed us to offer extremely good rates to our customers. 

Overnight Priority Service, arrives within 2-3 business days, excluding holidays. 

2-Day Service, arrives in 3-4 business days, excluding holidays. 

3-Day Express Saver, arrives in 4-5 business days, excluding holidays. Not available to Alaska or Hawaii addresses. 

Note: FedEx International orders cannot always be shipped same day. 

Fed Ex requires a physical address for delivery. If your shipping address includes a PO Box, please select an alternative shipping method. 

Please refer to following chart for expected domestic order delivery times. 

Delivery Times - Domestic Orders



Order placed BEFORE 12:00 pm (noon) EST
Order Placed on:
Monday
Tuesday
Wednesday
Thursday
Friday
Will be
Priority Overnight
Tuesday
Wednesday
Thursday
Friday
*Monday
Delivered
FedEx 2 Day
Wednesday
Thursday
Friday
*Monday
*Tuesday
on:
FedEx 3 Day
Thursday
Friday
*Monday
*Tuesday
*Wednesday
*Following Week


Order placed AFTER 12:00 pm (noon) EST
Order Placed on:
Monday
Tuesday
Wednesday
Thursday
Friday
Will be
Priority Overnight
Wednesday
Thursday
Friday
*Monday
*Tuesday
Delivered
FedEx 2 Day
Thursday
Friday
*Monday
*Tuesday
*Wednesday
on:
FedEx 3 Day
Friday
*Monday
*Tuesday
*Wednesday
*Thursday
*Following Week

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