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The Worm Lady - Cold Weather Shipping 

* IMPORTANT *

« We ship anywhere in Canada - weather permitting! »



Windsor area 7 Day Weather Forecast


PLEASE NOTE

ONLY THE BSFL CAN SHIP ALL YEAR ROUND - IN HIGH TEMPS - AND LOW TEMPS TOO - SINCE THEY ARE HARDY ENOUGH TO TOLERATE WIDE TEMPERATURE SWINGS

Wax worms, Butter worms, Meal worms, can still ship in below 10 C temps - in an insulated box + Heat Pack at $3.75 EXTRA COST

Crickets, silkworms and horned worms cannot safely ship in winter - very high mortality from the cold.

PLEASE NOTE

WE SHIP LIVE FEEDERS IN CANADA ONLY - 

NO LIVE ORDERS OUTSIDE CANADA PLEASE

Our Shipping Policy: 

We ship  Monday through Thursday  Canada Post  Next-Day Overnight delivery, from McGregor (Windsor), ON, N0R 1J0  on orders received before 11:00 AM EST, and  Monday through Wednesday Second-Day delivery on orders received after 11:00 AM EST 

(depending on your location), only when temperatures are above 9 degree C (48°F degrees F).

We may delay processing and shipping of your order when temperatures are below 39 F (4 C) or above 80 F (27 C), or where shipping on Thursday would result in your order being stuck in a warehouse over the weekend.

«We ship anywhere in Canada!  Weather permitting 

 WINTER SHIPPING:  Please note that your order will ship PUROLATOR Overnight Next-Day  only  when temperatures are forecast to stay above 42 F (6 C) for a minimum of 2 consecutive days.  All 750+ count orders qualify for our 'Iron-Clad Live Delivery Guarantee' - as long as the temperatures remain above 4 C (39 F) day and night for the transit duration. Orders for less than the 750 minimum count still qualify for our 'Live Delivery Guarantee' so if your order arrives with some DOAs please email proof photos within 8 hours of receipt and we'll add replacement products to your next order to compensate your loss.

The Shipping Charges are Never Refundable

Ground shipping is always available to help clients save money when temperatures are between 50°F- 72°F, 

but perishables sent ground in unsafe temps are not guaranteed.  

Express shipping is available and is required for below 45F (7C) temps, when it is not safe for Ground shipping.   

Some nearby residents who reside within 1 transit day may use ground guaranteed year-round in temps 36 F-75 F (3 C - 25 C).

Ideal shipping temperatures are between 11 C and 24 C (51 F - 75 F)


 - We ship Canada-Wide via Canada Post and PUROLATOR Overnight, ONLY when Weather Permitting ?

You may still instruct us to ship your order, regardless of the low temperatures, 

and we'll ship your order to you with NO LIVE GUARANTEE


To order or  GO online TO our Contact Us page, OR call Peter: (226) 787-8288 


Please check the weather forecast temperatures/conditions here:

Windsor area 7 Day Weather Forecast

 

Ground shipping is always available, for Non-Perishable items, to help clients save money in temperatures are between 33°F-80°F, 

but perishables sent ground in unsafe temps are not guaranteed

Express shipping is available and is required for below 48°F (9C) temps, when it is not safe for Ground shipping. 

Some nearby residents who reside within 1 transit day may use ground guaranteed year-round in temps 33°F-75°F (1C-24C).


Ideal shipping temperatures are between 11C and 24C (51F - 75F)


Please Note: We do not issue a refund on any prepaid orders.

NOTE: Processing and shipping of your order may be delayed when temperatures are below 34 F (2 C) or above 79 F (27 C)

NOTICE: DECEMBER 8, 2016 - We ship Canada-Wide via Canada Post and PURO:ATOR OvernightONLY when Weather Permitting ?

PLEASE NOTE

ONLY CANADA POST WILL DELIVER YOUR ORDER TO A PO BOX

We only guarantee crickets and worms that are ordered in minimum quantities of 750 or more.  If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.

NOTE: If you desire to have us ship your order to a different address you MUST FIRST e-mail us with the alternate shipping instructions, before the order ship date, to insure it gets sent to your alternate address. 

Wrong address delivery attempts have a charge-back penalty of $11.00 from PURO:ATOR

The Shipping Charges are Never Refundable


Our Shipping Policy: 

We ship  Monday through Thursday  Canada Post  Next-Day Overnight delivery, from McGregor (Windsor), ON, on orders received before 11:00 AM EST, and  Monday through Wednesday Second-Day delivery on orders received after 12:00 noon EST 

(depending on your location), only when temperatures are above 9 degree C (48°F degrees F).

We may delay processing and shipping of your order when temperatures are below 34 F (1 C) or above 80 F (27 C), or where shipping on Thursday would result in your order being stuck in a warehouse over the weekend.

«We ship anywhere in Canada!  Weather permitting 


Please Note: We do not issue a refund on any prepaid orders.

PLEASE NOTE: Processing and shipping of your order may be delayed when temperatures are below 34 F (1 C) or above 79 F (27 C)

We will only ship your order via PUROLATOR Overnight-NEXT-DAY ... unless temperatures are above 48 F (9 C) for 3 or more consecutive days.  If you order using the shopping cart you MUST chose the next-day delivery shipping option ONLY ... choosing other shipping options will delay the shipping of your order - as we wait for warm temperatures - in an attempt to safely ship your perishable items.  If you still want your order shipped using a slower service (3 or more days) there is NO Live Delivery Guarantee - your are assuming the risk of DOA bugs and we assume no liability whatsoever.

If temperatures are below 48 degrees F (9 degrees C), day or night, we will use the winter insulated packing at an additional fee of $3.75 per box in order to keep your feeders alive and maintain the 'Live Delivery Guarantee'.

We only guarantee crickets and worms that are ordered in a quantity 750 or above.  If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.

Failure to report any issues with the quality, viability or condition of your product within 8 hours may limit or invalidate your claim.

In all cases the buyer is responsible for all shipping costs related to replacements

 Please check the weather forecast temperatures/conditions here:

Windsor area 7 Day Weather Forecast

Ideal shipping temperatures are between 11C and 25C (51F - 75F)

Our Shipping Policy

We ship  Monday  through  Thursday  by Canada Post  Next-Day Overnight delivery, from McGregor (Windsor), Ontario, on orders received before 11:00 AM EST,  AND ship Second-Day delivery on orders received after 12:00 noon EST 

(depending on your location), when temperatures are above 2 degree C (36 degrees F).

We may delay processing and shipping your order when temperatures are below 36 F (2 C) or above 77 F (25 C).


What if my live feeders arrive dead?

  • When worms get cold they go into a dormant state.  Prior to calling us, open worm containers to allow your worms to naturally return to room temperature (for around an hour) and most times they will revive / come back to life.  
  • (For DOA claims you MUST call us at (226) 787-8286 within 8 hours of your delivery)
  • We ship products Canada-Wide using mainly FedEx and Canada Post but we reserve the right to use the carrier of our choice.

    You can estimate your shipping charges at any time before ordering by using "contact us" --> Estimate Shipping.

    Replacements of DOA feeders are allowed ONLY if you contact us within 8 hours of receiving products.

    Items must be photographed for proof of death and sent by e-mail to: TheWormLady1@gmail.com.

    We will issue a replacement product with your next order.

    We cannot refund shipping charges.

    See our shipping policy and terms of service.

WE DO NOT OFFER FREE SHIPPING

Delivery Description

Shipping live insects is very sensitive, so please read this entire page prior to placing your order.

Live Worms and crickets tend to die in a warehouse if they sit over the weekend.

All guaranteed shipments will be released to shipping only if the package can avoid  the weekend wait.

If your shipment is damaged in transit, do not refuse the shipment!  

Please accept the shipment and call us immediately to make other arrangements.

We may delay processing and shipping your order when temperatures are above 80 F (27 C) or below 34 F (1 C).

Cold Weather Shipping of Live Feeder Insects - The Worm Lady Shipping Policy 

Live Delivery Guarantee

Winter Time

If your, or our, night time temperatures fall  below 48 degrees F, and are still above 28F (See Forecast Links Below)  the winter packing option ($4.95 per box) is required for the products to have the Worm Lady's Live Delivery Guarantee.

When the transit temperatures go below 32 degrees F (0 Celcius) we may elect to hold your order until the temperatures warm up.

Again, we will ship your order if you insist but offer NO 'Live Delivery Guarantee' in below freezing temperatures / conditions.

We only guarantee crickets and worms that are ordered in a quantity 750 or above.  If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate you for your loss.

Note: If your shipment arrives DOA, we now charge a small $4.50 Order Reprocessing Fee  + shipping and packaging for your order reshipment (replacement of DOA with new live feeders).

If you choose to wait for your replacements, to be added to your next order, then the reprocessing fee will be waived.

Our only intention is to deliver a high quality live feeder insect / product alive to you.

We appreciate your understanding and working within our policies.


Summer Time

If your, or our, daytime temperatures rise above 80 degrees F the summer cool packing option ($4.50 per box) is required for the products to maintain the Worm Lady's Live Delivery Guarantee.

When the transit temperatures go above 90 degrees F, we may elect to hold your order until the temperatures cool down.

Again, we will ship your order if you insist but offer NO 'Live Delivery Guarantee' in higher (over 78F) temperatures / conditions.



Please check the weather forecast temperatures/conditions here:

Windsor area 14 Day Weather Forecast

Ideal shipping temperatures are between 11C and 26C (51F - 79F)



Our Weather Forecast Links

Weather Forecast  |  Weather Maps  |  Weather Radar  |  Hurricane Center 


The Worm Lady Delivery Service in the WINDSOR and surrounding Area

SHIPPING & HANDLING / DELIVERY CHARGES ARE AS FOLLOWS:
20 km or less = $ 5.95 
21 - 40 km = $ 10.95 
41 - 60 km = $ 14.95 

Note: Pick up your order at our facility in McGregor and avoid shipping costs

(you pay only the packaging charge of $1.50 / NO shipping charges)

COLD WEATHER SHIPPING POLICY

THE WORM LADY LIVE DELIVERY GUARANTEE POLICY



 Canada Post Shipping

We are forced to use Canada Post since FedEx no longer ships Live Insects.  We ship orders Monday through Thursday when using Next-Day Delivery. Shipping price is determined by destinations, size and weight of the shipment.  Canada Post-Overnight shipments are guaranteed to arrive frozen (for our frozen feeder rodents) with our Foam-Insulated Shipping Boxes and ICE-BRIX Leak-Proof Cold Packs, and to Arrive-Alive (for all live-feeder worms and crickets) using our insulated packaging and heat-packs in winter for The Worm Lady's Live Delivery Guarantee.

Cold Weather Shipping Policy / Live Delivery Guarantee


THE WORM LADY ASSURANCE

THE WORM LADY LIVE DELIVERY GUARANTEE  /  TOP QUALITY  AT THE  BEST PRICES

LIVE WORMS AND CRICKETS NEXT DAY 'LIVE DELIVERY' GUARANTEE  

We ship products Canada-Wide using mainly Purolator and Canada Post but we reserve the right to use the carrier of our choice.

You can estimate your shipping charges at any time before ordering by using "contact us" --> Estimate Shipping.

Replacements of DOA feeders are allowed ONLY if you contact us within 8 hours of receiving products.

Items must be photographed for proof of death and sent by e-mail to: TheWormLady1@gmail.com.

We will issue a replacement product with your next order.

We cannot refund shipping charges.

See our shipping policy and terms of service.



The Worm Lady®

4 Lilac Court, McGregor, Ontario, Canada, N0R 1J0  /  tel; (226) 787-8286

SOUTH-WESTERN ONTARIO'S #1 SUPPLIER OF LIVE FEEDERS

Suppliers/Breeders of high quality live feeders :

ReptiWorms . Silkworms . Hornworms . Butterworms . Waxworms . Superworms . Crickets . Mealworms . Mice & Rats . Repashy Superfoods

SPECIALS


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